This Privacy Policy describes how VAIXtech (“we”, “us”, “Data Fiduciary” where applicable) collects, uses, stores, and protects personal data when you use https://vaixtech.com and related services. We process personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000 and applicable rules, and other Indian laws.
1. Who we are
VAIXtech, Uppal, Hyderabad, Telangana, India. Contact: contact@vaixtech.com · +91 90300 35355. For privacy requests, please use the same email with the subject line “Privacy Request”.
2. Personal data we collect
Depending on how you interact with us, we may collect:
- Identity & contact data: name, email, phone, company, designation, and city
- Enquiry / project data: requirements, budgets (if shared), attachments, and messages you submit via forms or email
- Transaction data: billing name, GSTIN (if provided), invoices, and payment references (payment card data is processed by payment providers; we do not store full card numbers)
- Technical data: IP address, browser type, device type, pages visited, referring URL, and approximate location derived from IP (via analytics when enabled)
- Communication data: emails, call notes, and WhatsApp messages you initiate with us
3. Purpose and lawful basis
We use personal data to:
- Respond to enquiries and provide requested services (contract / consent)
- Prepare proposals, SOWs, invoices, and project delivery (contract)
- Improve our website, content, and customer experience (legitimate use / consent)
- Send service updates; send marketing only where you have opted in or as otherwise permitted (consent / legitimate use)
- Comply with legal obligations such as tax, accounting, and lawful requests
- Detect, prevent, and investigate security incidents or misuse
Under the DPDP Act, we process personal data for lawful purposes with your consent or for certain legitimate uses recognised by law (for example, employment-related processing or compliance). You may withdraw consent for consent-based processing at any time, without affecting processing already completed lawfully.
4. Forms, WordPress, and communications
Contact and lead forms may be processed through our website stack and/or WordPress tools (including Contact Form 7 or equivalent), email systems, and CRM records accessible only to authorised personnel. Messages sent to our published WhatsApp or phone numbers are used to respond to your request.
5. Cookies and similar technologies
We use essential cookies required for site operation. We may use analytics cookies (for example Google Analytics 4 when enabled) to understand traffic and improve pages. You can control or delete cookies through your browser settings. Blocking some cookies may affect site features.
6. Sharing and processors
We do not sell personal data. We may share data with trusted service providers such as hosting, email delivery, analytics, payment gateways, and collaboration tools, under confidentiality and purpose limitation. We may disclose data when required by Indian law, court order, or government authority with lawful power, or to protect our legal rights.
7. Cross-border transfers
Some processors may store or process data on servers outside India. Where we transfer personal data outside India, we will do so in line with the DPDP Act and applicable government notifications / rules on permitted countries and safeguards.
8. Retention
We retain personal data only as long as needed for the purposes above, including project records, tax and accounting retention periods under Indian law, and dispute-handling needs. When no longer required, we delete or anonymise data where reasonably practicable.
9. Security
We apply reasonable security safeguards consistent with the sensitivity of the data and industry practice (access controls, need-to-know permissions, and secure transmission where appropriate). No method of transmission or storage is fully secure; please avoid sending unnecessary sensitive personal data over unsecured channels.
10. Your rights (Data Principal)
Subject to the DPDP Act and applicable rules, you may request: access to your personal data, correction and updating of inaccurate data, erasure where required, withdrawal of consent for consent-based processing, and grievance redressal. To exercise these rights, email contact@vaixtech.com. We may need to verify your identity before acting on a request. Certain rights may be limited where retention is required by law or for establishing legal claims.
11. Children
Our website and B2B services are not directed at children. We do not knowingly collect personal data from children as defined under the DPDP Act. If you believe a child has provided data, contact us for deletion.
12. Grievance redressal
If you have a privacy complaint, contact us first at contact@vaixtech.com. We aim to acknowledge within 72 hours and resolve within a reasonable period. You may also escalate to the Data Protection Board of India as provided under the DPDP Act once operational mechanisms apply.
13. Changes to this policy
We may update this Privacy Policy periodically. The “Last updated” date will change when we do. Material changes will be reflected on this page at https://vaixtech.com/privacy-policy/.
14. Contact
VAIXtech, Uppal, Hyderabad, Telangana, India. Phone: +91 90300 35355. Website: https://vaixtech.com.