Refund Policy

This Refund Policy applies to professional services engaged with VAIXtech. Digital consulting and custom development are generally non-tangible services scoped by proposal.

Deposits & milestones

Project deposits secure scheduling and discovery. Deposits are typically non-refundable once discovery or production work has started, unless otherwise stated in your SOW. Milestone invoices are payable upon acceptance of the related deliverable.

Cancellation by client

If you cancel after work has commenced, you remain responsible for fees covering completed milestones and reasonable work-in-progress at the agreed rates. Unused prepaid retainer hours may be refunded at our discretion after deducting completed work and admin costs.

Cancellation by VAIXtech

If we cannot fulfill an engagement for reasons within our control, we will refund prepaid amounts for undelivered work, less costs already incurred with your written approval.

Third-party fees

Fees paid to third parties (hosting, licenses, ads spend, premium plugins, stock assets) are non-refundable once purchased on your behalf.

How to request a review

Email contact@vaixtech.com with your project reference, payment details, and reason. We aim to respond within 5 business days.

Chargebacks

Please contact us before initiating a chargeback so we can resolve the issue directly. Unsubstantiated chargebacks may result in suspension of services and recovery actions.